comments to the post of active listening to: http://irene85-irene.blogspot.com/
on the seven rules I wanted to be a reflection of listening: listening actively trying to understand what the other is saying, trying to put yourself in his shoes. also a fundamental thing of active listening is not judgmental about the content, but we are free to give advice and ideas on problem. un'altima reflection: the non-verbal behavior is very important when listening to a person because thanks to the non-verbal signals are transmitted sensations, feelings, ...
a very comprehensive link on active listening is this:
http://shakespeareinlove.splinder.com/tag/udire+o+ascoltare
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